Support

We provide professional and affordable IT support to SME’s and assist larger organisations by complimenting their corporate IT staff.

At Big Cloud IT we can manage day-to-day IT systems proactively and provide long-term advice regarding IT-related business issues. We also provide quick response reactive support when you need it.

Proactive support

We find that our proactive support packages suit small to medium sized businesses that have no or little in-house IT skills. Proactive support from Big Cloud IT gives you:

Proactive support means – fewer support calls, less downtime and increased productivity.

Reactive support

Our basic IT support service is our reactive support. We resolve issues when they occur and this service seems to suit customers who have first line support in-house or smaller companies who’s IT problems are less frequent.

Our response times for reactive support are excellent and we solve the majority of logged calls remotely without the need for an onsite visit keeping support costs to a minimum.

Testimonial

Big Cloud IT has been supporting Cogent Passenger Seating Ltd since 2006. They give us help and advice not only on matters of our computer system but on many other communication tools. Their service is excellent and we thoroughly recommend them.

Jenny Butler Office Manager Cogent Passenger Seating, Swansea

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